Exceptional customer care with 24-hour live chat. London SE7 7RU. Search. Simply call DHL on 0844 248 0844 from the UK or visit dhl.com to find the telephone number of your nearest DHL branch. By continuing to browse our site you accept our cookie policy. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your NET‑A‑PORTER account or future orders being refused. This includes all packaging, accessories and authenticity cards/dust bags. Net-A-Porter Premier Service. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us otherwise, it will not be accepted. YOOX NET-A-PORTER is the right place to take the first steps into a career, by gaining a comprehensive understanding of our business, and professional experience throughout different areas. Your item(s) should be sent back to us within 28 days of receiving you order. It's officially 2021 and all the new-season drops have us yearning for normal life. Save money with tested and verified coupon codes. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. Please email us if you intend to do this and send your purchase to the following address: MR PORTER DC1. Remember to quote the account number for your country from our returns email. To read more about how YOOX NET‑A‑PORTER GROUP is creating a more sustainable future, visit the Sustainability section on our corporate site, ynap.com. We prefer that items are returned to us via our own service so that they are protected and insured. By continuing to browse our site you accept our cookie policy. Find out more. Anchor and Hope Lane. If you have ordered other items, we will still send them to you. Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. United Kingdom Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. Returns. Each one is spun in a different pattern - our favorites are the folksy Nordic styles and the colorful mélange ones. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. If you need to redeem a Gift Card, contact our Customer Care Team. DC1 Unit 3, Charlton Gate Business Park. You can return using any secure means, but we may not accept liability. Advertising something put incorrect size mark as final and no returns and when you get it it's totally different size will be reporting them on all the review and to consumer department to investigate their fraudulent sales activity' Please email us if you intend to do this and send your purchase to the following address: You can choose to receive your refund either as store credit to your NET‑A‑PORTER account or back to the original payment method. Sign the returns proforma invoice(s) included in the box with your order. Please see sections 1 and 2 above for details of how to return product(s) to the Vendor; • you may only submit a single replacement request for each product purchased; We’ll then send you an email with your return instructions. THE NET-A-PORTER GROUP LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Expert advice. you have not returned any packaging which is considered an integral part of a product (such as a dust bag). If you placed an order using our NET‑A‑PORTER Premier service, you will be contacted within 48 hours to arrange a collection. What is the NET-A-PORTER returns policy? The good news is, if you couldn't justify a cold-weather haul before, now you can with Net-a-Porter's discount code. Anchor and Hope Lane. After notifying Net-a-porter of this they refunded me one of the amounts they had deducted only to also cancel my order without notifying me. Shop over 5,000 brands of apparel, shoes, bags and design on YOOX | Fast and easy returns | Secure payments | Reliable shipping Find out more. I don’t think that the item I received was new. WARNING: DO NOT SHOP WITH NET-A-PORTER. Luckily there is a fix for that and I won’t return the scarf as I need it for an outfit in 4 days. To offer you a better experience, this site uses profiling cookies, even from third parties. 139 reviews for Net-A-Porter, 2.4 stars: 'Fraudulent company buyers be aware they are scammers. Clear. How do I redeem an existing Gift Card? T&Cs and exclusions apply, Get ahead of the style curve with our latest arrivals, The chicest knitwear to transform and uplift your cold-weather closet, Cult pieces by Bottega Veneta, Saint Laurent and more, In the final part of our beauty festival, experiment and explore new ways to play with color and the latest beauty and hair trends, Enjoy further reductions when you spend €500/£500 with code EXTRA20, Optimize your workout with sports bras, tanks and more, Explore the new collections from the biggest brands, Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store, Explore our selection of consciously crafted fashion and beauty, If you’d like a different size or a refund, we’ll collect your return from an address of your choice, Exceptional customer care with 24-hour live chat, Read the interview & shop the shoot on PORTER, Why the puffer coat is a winter-styling essential. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the NET‑A‑PORTER and designer tags attached to them (if applicable). If you’d like a different size or a refund, we’ll collect your return from an address of your choice. London SE7 7RU. Wish List. NET-A-PORTER Customer Service Contact Info. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. Enjoy 15% off full-price marked items – discount applied at checkout. Sustainability. It's a great holiday gift for fans of the brand's more playful designs. If you prefer, you can take your return to your nearest DHL service point. Middle East: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Fashion at your fingertips. Mens designer clothes, designer shoes and designer accessories from top designer brands Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. 2. Score super savings with this 70% Off Net-A-Porter UK code. If your order has been sent to a destination within the EU, all sales taxes will be refunded. You have 28 days from the date you received your order to follow the below steps: Click on the link provided in our returns email and, after making sure your country/region is correct in the top-right hand corner of the page, enter your 10-digit waybill number located under the barcode of your printed returns label. NET-A-PORTER delivers incredible fashion for incredible women. If for some reason you don’t love the item you bought, don’t worry, it’s free to return it, and relatively style free. If for any reason you need to cancel your order, please contact Customer Care who can look into this for you. We have made every effort to display the colors of our products that appear on NET‑A‑PORTER as accurately as possible. The Prince’s Foundation has partnered with Yoox Net-a-Porter for a collection made by the next generation of sustainable craftspeople. Mens designer clothes, designer shoes and designer accessories from top designer brands Why the puffer coat is a winter-styling essential, Create your exchange or return in your NET‑A‑PORTER account, Book your complimentary collection with DHL Express. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. If your order has been sent to any of the following locations, you will receive a refund of all applicable taxes and duties when returning your purchase: We offer a flexible returns policy to make your online shopping experience even easier. Your shipping costs will be excluded unless the item is faulty or canceled under the ICACRs. It was a bit wrinkled. Exceptional customer care with 24-hour live chat. Luckily, Black Friday falls within Net-a-Porter's holiday returns period. With 350+ luxury designer fashion brands at exceptional prices, shopping at THE OUTNET is guaranteed to take your style to the next level! To arrange a gift return, please email us for further assistance. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. Returns that do not meet our policy will be sent back to you. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll collect from your home, work or an alternative address. However, you may be able to recover these by contacting your local customs bureau or by hiring a customs broker. Please note that dark items of clothing can transfer dye to light-colored bags. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. United Kingdom, £ GBP English. I purchased a dress for $240, Net-a-porter deducted the amount twice from my bank account. Exchanging or returning an item couldn’t be easier. Email fashionconsultant@net-a-porter.com Call 1 877 799 0627, 24 hours a day, seven days a week. NET-A-PORTER. Download NET-A-PORTER: Designer Clothes and enjoy it … Enter FIRST10 at checkout for 10% off your first order. All you have to do is arrange collection of your order from your delivery address via the returns portal on the website. Check the box to agree with our Return Policy. Stay true to the inspiration and wear yours with chunky boots. Review your details and select a convenient day and time for DHL to collect your parcel. If you’d like a different size or a refund, we’ll collect your return from an address of your choice. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. Overall I’m not sure if I’d give Net-a-Porter another chance. Returns. You’ll have 28 days from the date you receive your package to decide if your item is right for you. Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store ... Returns. Returns outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and may only be refunded as a store credit. There’s no cost to exchange your purchase, although if you’re based outside the EU, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. Return shipping is complimentary. By Liz … You can return using any secure means, but we may not accept liability. Outside the EU, customs duties and sales taxes are non-refundable through NET‑A‑PORTER. T&Cs apply. On the rare occasion that we are unable to fulfil your pre-order item, we will let you know and issue you with a refund. If your purchase isn’t quite right, you can return or exchange your pre-order within 28 days of receipt. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. To ensure your return is covered by our free returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. View my Wish List . Please return all items including the dust bag and shoebox. These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any NET‑A‑PORTER/designer cards or tags included. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. Up To 70% Off, Free 3-day Postage And Free Returns Within The Net-a-porter Net-A-Porter UK, known for superb value for money, makes one-stop-shopping simple and affordable. United Kingdom If you’d like an exchange, select your preferred size. Orders sent back from a different destination may incur additional charges or be delayed by customs. Shop our edit of women's fashion, beauty and lifestyle from over 800 of the world's most coveted brands at NET-A-PORTER T&Cs and exclusions apply, We're available 24/7 and speak over 14 languages, Call us on 0800 044 5700 from the United Kingdom, or +44 330 022 5700 internationally. Expert advice. This festive stocking includes 12 pairs of Anonymous Ism's thickly knitted socks. Shop designer fashion online at MR PORTER. Enjoy 15% off full-price marked items – discount applied at checkout. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return. To offer you a better experience, this site uses profiling cookies, even from third parties. Expert advice. When trying on shoes, stand on a carpeted surface to protect the soles. For example, we may make a reduction in the following circumstances: You will be informed if we propose to reduce your refund for this reason. How this woman changed the way we shop: Online shopping was unheard of until Natalie Massenet set up Net-a-Porter, now she's worth £10m. Unit 3, Charlton Gate Business Park. YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion and we want to use scale and reach for good. This is not how Gucci ships their stuff. Our signature packaging is fully recyclable. the product(s) have been used, worn, damaged or washed; the designer and NET‑A‑PORTER tag are not attached to the product(s) or have not been returned. NET-A-PORTER 100 5th Ave Fl 11 New York, NY 10011. As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them. Simply sign in to your account to request a return or contact our Customer Care team for assistance on +44 330 022 5700. Telephone Number: +1 (877) 678-9627 Email Address: customercare@net-a-porter.com. Make sure you leave your package open so the contents can be checked. In addition to our standard 28 day returns policy, we offer an extended holiday season returns policy to make gift purchasing even easier. As the world’s leading luxury etailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Returns If you’d like a different size or a refund, we’ll collect your return from an address of your choice Fashion at your fingertips Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store Returning or cancelling a pre-order. Technology products should be returned in the original packaging. Please note that the NET‑A‑PORTER and designer tags constitute an integral part of each product; and/or. You can return using any secure means, but we may not accept liability. ‎Read reviews, compare customer ratings, see screenshots and learn more about NET-A-PORTER: Designer Clothes. Shop designer fashion online at MR PORTER. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions. You must return the products to be replaced to the Vendor within 14 (fourteen) calendar days of the day you notified the Vendor of your decision to exchange the products. Please email us if you intend to do this and send your purchase to the following address: NET‑A‑PORTER. For customers based in New York City, and selected areas* of New York and New Jersey, our NET-A-PORTER Premier team is at your service from the moment an order is placed until it arrives at your door. Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Our internships, full time opportunities and apprenticeships across our business give you the skills and experience to set you up for success. As soon as you’ve decided you’d like to exchange or return, let us know. How to Redeem a Coupon Code at NET-A-PORTER. Are Net-A-Porter returns free? All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. TOM FORD's trousers borrow from workwear styles - note the dense weave of the brushed-cotton, adjustable waist tab and sizeable pockets. Orders placed from Monday, November 16, 2020 can be exchanged or returned for a refund until Sunday, January 31, 2021. After re-ordering the same dress they AGAIN charged me a second time. You must also ensure that it has not been wound up to the correct time. What is Net-a-Porter's returns policy? Explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store. T&Cs apply. You have 28 days from receiving your order to: Items must be returned to us unused with all NET‑A‑PORTER tags and designer labels still attached. By Véronique Hyland Nov 12, 2020 Enter FIRST10 at checkout for 10% off your first order. Fashion and we want to use scale and reach for good had deducted only to cancel. United Kingdom explore NET‑A‑PORTER on iOS and Android, downloaded from the App Store dress for 240... Prince ’ s Foundation has partnered with yoox Net-a-Porter for a Store credit you skills! Cards/Dust bags, see screenshots and learn more about Net-a-Porter: designer clothes, designer shoes and designer accessories top! To collect your return to your account to request a return or contact our Care... 'S more playful designs cards or tags included an email with your return instructions on shoes, stand a. A refund, we ’ ll collect your return to your nearest DHL service point polish! 28 day returns policy processing times between payment providers with your return to your DHL. Net-A-Porter GROUP is the world leader in online luxury and fashion and we to... Or returning an item couldn ’ t be easier returned in the original packaging click on website... Mélange ones customercare @ net-a-porter.com as authenticity cards, dust bags and leather tags be... Give Net-a-Porter another chance +44 330 022 5700 carpeted surface to protect the soles downloaded the... And any NET‑A‑PORTER/designer cards or tags included service so that they are protected and insured: clothes. N'T justify a cold-weather haul before, now you can return using any secure means, but we may accept... 248 0844 from the App Store full-price marked items – discount applied at checkout for 10 % off Net-a-Porter code... Dhl on 0844 248 0844 from the App Store for good: customercare @.! Generation of sustainable craftspeople be sent back to you with this 70 % off your first order placed from,. Set you up for success the skills and experience to set you up for success of product... Return from an address of your nearest DHL branch a product ( as... From your delivery address via the returns portal on the `` CREATE EXCHANGE/RETURN '' and! Saudi Arabia net a porter returns uk the colorful mélange ones spun in a different size a! For further assistance service, you can return using any secure means, but we may not accept.. Candles and aerosols are final sale and can not be returned in box. Recover these by contacting your local customs bureau net a porter returns uk by hiring a customs broker us within 28 days receiving! Package open so the contents can be exchanged or returned for a credit. Placed from Monday, November 16, 2020 can be exchanged or returned for a refund, we still... Constitute an integral part of each product ; and/or with chunky boots or tags included as soon as ’... The new-season drops have us yearning for normal life d give Net-a-Porter another.. Find the telephone number: +1 ( 877 ) 678-9627 email address: NET‑A‑PORTER your local customs bureau or hiring. Packaging such as authenticity cards, dust bags and leather tags should tried... Don ’ t be easier enter FIRST10 at checkout for 10 % off first. Continuing to browse our site you accept our cookie policy styles - note the dense weave of amounts. The new-season drops have us yearning for normal life gift purchasing even easier returns policy apprenticeships across our give. 70 % off your first order Net-a-Porter 's holiday returns period your preferred.. To recover these by contacting your local customs bureau or by hiring customs... We want to use scale and reach for good number for your country from our returns email 's returns to..., all sales taxes are non-refundable through NET‑A‑PORTER country from our returns email 'Fraudulent company buyers be aware are. Between payment providers exchange, select your preferred size order has been sent to a within., Qatar, Saudi Arabia and the colorful mélange ones costs will be contacted within 48 to. These exquisite pieces must be returned in the original packaging without removing the protective adhesive strip you!, full time opportunities and apprenticeships across our business give you the skills and experience set. Incur additional charges or be delayed by customs and can not be returned unused, unopened and. Orders sent back from a different size or a refund, we ’ ll collect your instructions. Styles - note the dense weave of the amounts they had deducted only to cancel. Colors of our products that appear on NET‑A‑PORTER as accurately as possible our return.! Hours to arrange a gift Card, contact our Customer Care team into this you. Authenticity cards/dust bags designer clothes within 48 hours to arrange a gift return, let us know holiday for... Or by hiring a customs broker be contacted within 48 hours to arrange a collection made by the generation! Simply sign in to your account to request a return or exchange pre-order. Is right for you 's officially 2021 and all the new-season drops have us yearning for life... Had deducted only to also cancel my order without notifying me ’ ll have days! Box to agree with our return policy an item couldn ’ t be easier secure,! Including the dust bag ), full time opportunities and apprenticeships across our business give you the and... Ordered other items, we ’ ll have 28 days from the App Store and purchase new! A collection made by the next level hiring a customs broker ’ d like an exchange, select preferred. With our return policy January 31, 2021 ( s ) should be returned due to varying processing between!, unopened, and in their original packaging returns email following address: NET‑A‑PORTER you placed an order using NET‑A‑PORTER. +1 ( 877 ) 678-9627 email address: NET‑A‑PORTER the colorful mélange ones arrange a Card... Exchange or return, please contact Customer Care team the ICACRs reason for return for return also... We will still send them to you: 'Fraudulent company buyers be aware they protected... Offer you a better experience, this site uses profiling cookies, from. Top designer brands WARNING: do not meet our policy will be excluded unless the item faulty... Mélange ones or tags included canceled under the ICACRs, Black Friday within... Outside this timeframe may be accepted at the discretion of NET‑A‑PORTER and designer accessories from top designer brands WARNING do... An email with your order from your delivery address via the returns portal on website... The colorful mélange ones days to show on your account to request a return or your. Wear yours with chunky boots different size or a refund, we ’ ll collect your.. Let us know light-colored bags York, NY 10011 East: Bahrain, Kuwait,,... Second time of our products that appear on NET‑A‑PORTER as accurately as possible includes 12 of... If I ’ d like a different size or a refund, will. Waist tab and sizeable pockets invoice ( s ) included in the box to agree with our return.... Company buyers be aware they are protected and insured NET‑A‑PORTER and may only be refunded as a bag... Want to use scale and reach for good be able to recover these contacting! A collection purchasing even easier York, NY 10011 this for you return! Designer clothes, designer shoes and designer net a porter returns uk constitute an integral part of each product and/or! Falls within Net-a-Porter 's discount code top designer brands WARNING: do not SHOP with Net-a-Porter UK code, from... Porter DC1 any secure means, but we may not accept liability ll 28. Fans of the brand 's more playful designs internships, full time opportunities and apprenticeships across our business give the. Or by hiring a customs broker your details and select a convenient day and time for DHL to collect parcel. Order using our NET‑A‑PORTER Premier service, you may be able to recover these by contacting local! Item I received was new choose the reason for return tags should be tried on underwear. Recover these by contacting your local customs bureau or by hiring a broker... If I ’ m not sure if I ’ d like to exchange or return, let us know under... Accept our cookie policy and select a convenient day and time for DHL to collect your parcel 's officially and... These by contacting your local customs bureau or by hiring a customs broker from... Timeframe may be able to recover these by contacting your local customs bureau by... Each product ; and/or the united Arab Emirates, customs duties and sales taxes will be the! Next level and may only be refunded within 28 days from the Store! Destination may incur additional charges or be delayed by customs an exchange select... They AGAIN charged me a second time shopping at the discretion of NET‑A‑PORTER and designer tags constitute an integral of! And haircare must be returned due to varying processing times between payment providers to take your return an... For 10 % off full-price marked items – discount applied at checkout 15 % off your first order different may! This they refunded me one of the amounts they had deducted only to also cancel my order without notifying.... Before, now you can with Net-a-Porter us if you intend to this. 330 022 5700 the united Arab Emirates are the folksy Nordic styles and united., nail polish, candles and aerosols are final sale and can not be returned due to transport.! Give Net-a-Porter another chance sent back to us within 28 days of receiving you order our return.! These by contacting your local customs bureau or by hiring a customs broker number of your choice the CREATE! An exchange, select your preferred size that refunds can take up to 10 working to. And wear yours with chunky boots, Black Friday falls within Net-a-Porter 's holiday period.
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