Website must have a lawful basis to process The User's personal data, and this policy explains what Company's lawful basis is in respect of each purpose for which www.parcel2go.com keep and use information about The User of company services Generally, Parcel2Go are allowed to process The Customer's personal data where it is necessary in connection with a contract between Website (such as a contract to supply Company's products or services), where it is necessary in order for www.parcel2go.com to comply with Parcel2Go's' legal obligations, or where The Company have a legitimate interest to do so (but The Company will always consider whether The User's right to privacy overrides Parcel2Go's' interest). A company should have a contact number, one that is manned during working hours and with real help at the other end not just trying to pass blame to customers,third parties ect. Share. My parcel contained 2 pairs of expensive trousers being returned for another size. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live … That was exactly our experience as well when we used them a while ago. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. Pissed Consumer © 2021 All | Read 59,681-59,700 Reviews out of 64,962 No phone number. We would like to show you a description here but the site won’t allow us. Accessing live chat was also easy within the app, with the process working just as well as on the Parcel2Go website. The company was founded in 2002. No point blaming it on the middle man. Track your shipment from door to door. Because of the month long delay, they couldn't be traced.They were protected at extra cost, but they put obstacles in your way to obstruct you all the way. Impossible to contact anyone other than an algorithm, Hard to contact, No way to contact, Very bad customer care and very difficult to get help, No contact. Emailed live chat reassured me would be collected and switch to another courier they never came. I wasn’t disappointed I wasn’t disappointed. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. We have lots of emails and live chat transcript To support our statement Your simply being pendantic. Book online today. Share. Cannot get a response from Parcel2Go - online refund and cancel function does not work; so-called Live Chat just cuts you off after a long wait in queue. Please note that certain items are Prohibited Items and cannot be sent by any of Company's Services. Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. | Read 59,721-59,740 Reviews out of 65,148 Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. All very easy & will carry on using Parcel 2 Go. I agree to a point,There are going to be issues with all shipping companies,Its the nature of the job and pressure these days that goes with it, @bridget-jones-diary wrote:. Check out what 64,653 people have written so far, and share your own experience. According to the tracking, it’s still at the hub, probably lost. 345 reviews for Parcel2Go.com, 1.1 stars: 'I've chose a TNT service, item arrived at destination with a 200 pound bill from FEDEX w/o showing any reasons what the charges were for. Cheap, Reasonable price and service, Reasonable price, Local collection point, Ease of booking, Cons: Parcel2Go makes finding the right parcel service for you really easy. best to go direct with courier. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. LOGIN. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Useful. Never mind, I’ve managed to use the chatline, but there is no telephone or email to contact on their website, very strange. contacted customer service who offered to change courier, they then disconnected the live chat, next agent refused to offer change of courier, two days wasted and over an hour wasted on their "live help". The main problem with this site and similar is that they promise more than they deliver in many cases. An estimate is provided free of charge. They have a 24*7 live chat portal to assist you. Contact Parcel2Go and get REST API docs. useless company, avoid at all costs. As for insurance, they exclude almost everything but happily take your extra payments for insurance that will not pay out. Live chat advised refund arranged and would get manager to call. You can contact the customer service representative of Parcel2Go calling Parcel2Go's helpline phone numbers. You've already flagged this Michael Thompson 5 reviews. Average salaries for Parcel2Go com Live Chat Operator: [salary]. I’ve chatted with help on line, and a girl (Katerina) has asked for details of the parcel lost. Can be a pain to find though. Click here for more info.. We are experiencing unprecedented volumes of business and contact at the moment. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. There’s live chat on the site. Parcel2Go is ranked 139 out of 1045 in Transportation and Logistics category. You can also visit there help center to place queries regarding any concern. Item will soon get destroyed. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Available payment options are Visa, MasterCard, American Express, and Discover. Do you have something to say about Parcel2Go? “ Parcel was not collected on two occasions! The Bold360 solution provides a greater ease of use and navigation for customer service team members. Check out what 64,092 people have written so far, and share your own experience. Emailed live chat reassured me would be collected and switch to another courier they never came. Contact Parcel2Go and get REST API docs. jim . Live Help Talk to an operator. Wednesday emailed to say we had to take to post office. Please read these Terms and Conditions very carefully and particularly clauses 3.2, 6, 9, and … They make their money through the cover scheme - which would basically cost you nothing if you have an account with a courier. The registered office address of Parcel2Go.com Limited is The Cube, Coe Street, Bolton BL3 6BU, United Kingdom. | Read 56,581-56,600 Reviews out of 64,092 Do you agree with Parcel2Go’s 4-star rating? | Read 59,221-59,240 Reviews out of 64,653 If your parcel details are incorrect or you want to make any sudden changes then the only thing that you need to do is log in to your Parcel2Go account and visits their live chat section. Find other for sale and sold homes on TalkToTucker.com. Reply. films ive seen at the cinema this year The ALA will never prevail. If you are unsure of your order number then please go to the "My Account area", sign in (or register with us if you haven't already) and then click on the “My Orders” tab to find your UPS number. We don’t ask our customers to choose between cost and quality. Parcel2Go ships their parcels worldwide to more than 200 countries. Do you agree with Parcel2Go’s 4-star rating? My parcel contained 2 pairs of expensive trousers being returned for another size. Details of how to contact The Company if The Client of Parcel2Go have any questions about privacy or data protection can be found in the Contact Details section, below. Enter tracking number to track Parcel2Go shipments and get delivery status online. We stopped using them due to the long delays, missed deliveries and refusal to refund when they get it wrong. Its headquarters is based in Bolton, UK. The main problem with this site and similar is that they promise more than they deliver in many cases. Nicola. Back Any company that is difficult to contact when there are issues will never get my vote, Some deliveries and may be affected by the Coronavirus outbreak. | Read 59,701-59,720 Reviews out of 65,148 Great customer service to boot - though we do get straight through to VIP live chat via our account as we use them so much. After 2 weeks passed since my last contact and the promise of return of my parcel (as recorded on chat logs), during one live chat where I queried what was happening, this time I was told that my parcel is now lost in transit. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. We deliver both. Please log in to see if it's visible to you. For example, they will advertise a next day service but the terms state 2-3 days for delivery. Parcel2go.com Limited respects The Customer's privacy and is committed to protecting The User's personal data. Excludes just about everything except house bricks. This Facebook Page is only visible to people who meet a minimum age. ParcelHero ® delivers a fast, reliable and cheap parcel delivery service to over 220 countries. I’ve decided to use MYHERMES directly, until this issue is solved. Customer service live chat only copy pastes their TOS. The company makes refund within 28 calendar days of the date the order is placed. i shall make a cup of tea and try Live chat if I … How boohoo uses cookies We use cookies that help us provide you with the best possible shopping experience with us. They don’t respond and follow through with emails. All very easy & will carry on using Parcel 2 … Contacted Parcel 2 Go having paid for guaranteed delivery & after that delivery was delayed. Country: GB Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. Check out what 65,152 people have written so far, and share your own experience. For example, they allow us to connect to social networks, display personalised content, as well as analyse and improve the operation of our website. Phone: +44.8713308066. Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. This privacy policy will inform The User of company services as to how www.parcel2go.com look after The Customer's personal data when The User visit Company's website (regardless of where The Customer visit it from) and tell The Client of Parcel2Go about The Client's privacy rights and how the law protects The Client In this privacy policy, www.parcel2go.com explain how Parcel2Go collect and use The Client's personal information. Do you agree with Parcel2Go’s 4-star rating? Yesterday I’ve contacted MYHERMES to enquire, but they told me to contact PARCEL2GO. It may cost me a bit more, but in case of problems, they have always been helpful. Do you agree with Parcel2Go’s 4-star rating? Enter tracking number to track Parcel2Go shipments and get delivery status online. For the avoidance of doubt, this means that if these items are carried, they are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out. The communication channel is absolutely appalling you cannot speak direct to the courier. Click here to process your return shipmenthere to process your return shipment A live chat with Maria R sorted out a refund on a late delivery of parcel very promptly and efficiently. Do you agree with Parcel2Go’s 4-star rating? Postal Code: BL3 6BU Do you agree with Parcel2Go’s 4-star rating? Order status can be tracked in personal profile on the company website. Which was hard due to me still isolating friend took. Reply. Parcel2Go makes finding the right parcel service for you really easy. Do you know how to contact PARCEL2GO? cut corners , employee people who lacking understanding - basically like speaking to amazon seller support, Powered by Discourse, best viewed with JavaScript enabled. Check out what 64,092 people have written so far, and share your own experience. Accessing live chat … Useful. Cheers...I've managed to email them thanks to Consumer groups info and have had confirmation of receipt! For example, they will advertise a next day service but the terms state 2-3 days for delivery. That’s why we’re the UK’s favourite courier. Please click here for further information. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to … “ Parcel was not collected on two occasions! There’s live chat on the site. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Name: Eamonn Faulkner Requested refund and also manager to call re explanation. But if you stick with a courier you’ve actually heard of, you shouldn’t have any problems. CR E 1050 S - Parcel 2 Lafayette, IN 47909 sold on 10/07/2020. Useful. only channel is live chat. £50 free cover. Do you agree with Parcel2Go’s 4-star rating? Sergeant David HackParcel2go Live Chat Featured Stock Photo Collections A large collection of high-resolution photos that has become one of the best sources for stock images. Registrant Contact Information: Thank you all for your feedback. There’s live chat on the site. Contact information for Parcel2Go Customer Services with its free or geographic phone number. You'll find everything you need at our Customer Help Centre, designed to help you get information quickly and easily to get on with your sending. With ParcelHero you can access the world’s best couriers, book a collection from your door and save up to 72% against the Post Office. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. Total garbage in my opinion, no Email address just a useless live chat with automated non descript answers. Contact us for more information about the services that we offer at Parcelforce Worldwide, including parcel delivery, courier services and much more. Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. You must contact via live chat on their facebook page only. An easy to use app with a nice modern touch Using this app has been a good experience, from the sleek design which doesn’t look out of date compared to many other apps out there these days, it’s simple and easy to use and I had no errors or bugs while using the app. Courier networks have been experiencing severe delays to Europe. The algorithm is subject to change in future. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors: Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it !. Do you agree with Parcel2Go’s 4-star rating? Do you agree with Parcel2Go’s 4-star rating? Basically, ordered for a parcel to be picked up by HDNL today through Parcel2Go, however it didn't get collected. No they are useless and related companies. “When Bold360 … Communication is better now with the live chat. Share. She said she will contact MyHermes and let me know by email. City: BOLTON Pros: That’s why we’re the UK’s favourite courier. The main problem with this site and similar is that they … Phone number : 01204544951 What happened? Unfortunately, I did not find their contact number/email on their website. Requested refund and also manager to call re explanation. try this number used it once before, not sure if its still works - 0871 3308066. was not cheap to call. | Read 59,741-59,760 Reviews out of 65,152 As assistance, is quite scarce, in my opinion. | Read 56,321-56,340 Reviews out of 64,071 Always quick to sort out issues, in the rare event that there are any. I had to wait 5 minutes for a chat but then got a very communicative operator Sohail who offered me Pre Paid refund or refund to my bank card & then dealt with this all quite efficiently. State / Province: Lancashire Parcel2go (UK) Customer Services on Twitter @StephenJJ9 Hi guys, if you can DM me the order I can take a look for you in more detail, thanks. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Parcel2Go Overview. Compare prices from the world’s best couriers, and save up to 60%. Can be a pain to find though. You've already flagged this Customer Daniel Tudgay 39 reviews. Check out what 64,962 people have written so far, and share your own experience. So I went on live chat to query it and I was chatting to David84, Wuyanxu and Mokey at the time and I was pointing out that the person I got first (Catherine) was either copying or pasting text or she was a very fast typer, or a bot. Can be a pain to find though. Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Complete B.S reply from Parcel2Go regarding “damaged” parcel. I challenged them but they kept on giving me scripted excuses, apologies but no concrete response. We offer both UK next day delivery and worldwide parcel services from the world’s best couriers including DHL, UPS & DPD at savings of up to 70% and use smart technology to make sending parcels easy. Check out what 65,152 people have written so far, and share your own experience. It’s Hermes who have messed up - surely it should be them getting the flack. There are online volume calculator and postcode/address finder parcel delivery tools. | Read 57,741-57,760 Reviews out of 64,092 It cooperates with TNT, FedEx, and Parcelforce. Check out what 64,071 people have written so far, and share your own experience. useless service. Please bear with us and allow a few extra days for delivery before contacting. No phone number. “When Bold360 … Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. What can we help you with. Check out what 64,962 people have written so far, and share your own experience. Wednesday emailed to say we had to take to post office. Check out what 64,687 people have written so far, and share your own experience. Parcel2Go offers parcel delivery comparison services. Our Year Distinguished Member. Contact information for Parcel2Go Head Office with its free or geographic phone number. Customers can also use PayPal service. When this happens with us I use there Facebook page to talk to them but to be honest there not that helpful. May 11, 2012 #22 i will never use this company again 3 times this week they have fail to pick up a parcel !! We’ve sent about 2000 international (and some domestic) parcels via Parcel2Go and only ever had 2 go missing - courier’s fault, not theirs, and we were reimbursed. Do you agree with Parcel2Go’s 4-star rating? You must contact via live chat on their facebook page only. Parcel2G has a dedicated contact center to help you with your queries and worries. Check out what 65,148 people have written so far, and share your own experience. | Read 59,201-59,220 Reviews out of 64,687 This should be ilegal. Parcel was easy to track. Parcel2Go reserve the right to deal with any Prohibited Items at Company's sole discretion without being liable in any way to The Client of Parcel2Go or the recipient of the Consignment containing the Prohibited Item(s). This number can also be found on your confirmation email. You must contact via live chat on their facebook page only.